Article overview: For first-time buyers and seasoned owners alike, acquiring a new yacht is an exciting milestone defined by the promise of many memory-making moments on the water. Whether your v...
For first-time buyers and seasoned owners alike, acquiring a new yacht is an exciting milestone defined by the promise of many memory-making moments on the water. Whether your vision entails tournament-winning days offshore, elegant coastal cruising, adventures off the beaten path, or perhaps a bit of everything, HMY Yachts is here to support you through every stage of your fulfilling yacht ownership journey.
Powered by outstanding people, processes, and partnerships, our Willoughby Creek service facility in Stuart, Florida, is a cornerstone of a seamless ownership experience. It’s here that long-term relationships are built, beginning before purchase and extending through the life of your vessel. Below is a closer look at how our expertise and commitment to excellence extends across our entire ecosystem of customer support.
Supporting Customers Before and After Purchase
For discerning yacht owners, having a trusted service team is integral to making informed decisions with confidence. At Willoughby Creek, you can rely on that expertise through pre- and post-purchase support.
For owners considering a sale or trade-in, knowledgeable evaluations grounded in seasoned service insight ensure accurate assessments and ensure a smooth transition, especially when coupled with HMY’s extensive outreach and comprehensive marketing plan. Similarly, buyers exploring pre-owned yachts gain peace of mind through detailed pre-purchase surveys conducted by technicians armed with a meticulous eye for detail. From engine and generator hours to detailed inspections on specific systems such as SeaKeepers and stabilizers, our evaluations provide critical insights into the state of each vessel and warranty eligibility.
Following delivery, the Willoughby Creek service team remains a constant resource. Whether performed onsite or arranged remotely by leveraging our extensive network of trusted, prequalified vendors, we assist with everything from warranty transfers and claims to diagnostics, parts procurement, and retail repairs, so owners can maximize their time and enjoyment at sea.
A Boutique Yard Designed for Quality Control
For owners local to the Stuart area, having the Willoughby Creek facility nearby means convenient access to comprehensive yacht services performed with white-glove precision. Equipped to handle everything from routine maintenance to complex mechanical projects, the yard features a 75-ton travel lift that will accommodate up to a 68’ vessel pending the beam and overall weight. This capability allows us to keep critical work such as bottom paint, running gear, and generator and engine repairs in-house, ensuring consistency and quality control at every step.
Further differentiating the facility is an onsite team of Mercury V12 certified technicians, a distinction held by only a select number of Mercury dealers. Through this certification, our team offers streamlined parts access, efficient warranty support, and expert servicing for multiple V12 engines, providing continuity of care for owners.
In spite of extensive, advanced technical capabilities, HMY service manager Jeffrey Lyle maintains that the facility offers a refined, customer-focused “boutique” alternative to larger yards. Its clean, controlled environment and central location creates a setting that is both efficient and owner-friendly — an advantage appreciated by clients and vendors alike.
The Power of Relationships: Trust Built Over Time
For the HMY team, excellence is never achieved in isolation. While our Willoughby Creek location is a well-equipped hub for yacht service, our trusted vendors act as an extension of excellence. Our approved specialists provide the same level of outstanding care servicing specific systems, including air conditioning and marine-grade appliances. Just as we hold our internal teams to the highest standards, we vet these vendors carefully.
Before engaging vendors, our in-house service team performs thorough preliminary diagnostics to determine context and clarity rather than simply acknowledging a problem. This collaborative approach allows all our specialists to work more efficiently. Relaying scheduling priorities, from upcoming travel plans to boat shows or contractual obligations, means work can be aligned accordingly. In return, our vendors often take a proactive role, identifying potential concerns during service and addressing minor issues on the spot or providing detailed estimates.
This kind of collaboration cultivates years of lasting partnerships. “Our relationship with the right talent is everything,” explains Jeffrey, and are built on trust, loyalty, and mutual respect, and are reinforced through clear communication.
Going the Extra Mile Every Time
In addition to coordinating behind the scenes, it’s every bit as critical for our service team to maintain a clear and consistent dialogue with owners. Throughout every service engagement, we prioritize transparency by keeping clients informed, aligning expectations, respecting budgets, and always placing owners’ needs first.
When delivering the right solution calls for above-and-beyond efforts — dispatching service teams across Florida or up and down the coast, or sourcing hard-to-find components from international suppliers — we are there to meet the need. “There are times when parts are difficult to source,” explains Ruth Robb, who oversees parts and materials logistics. “It’s always gratifying to provide whatever is needed to ensure integrity and safety each and every time.”
For HMY, this dedication is simply part of the standard. It’s a philosophy rooted in care, precision, and pride — one that has earned us lasting client relationships, enthusiastic referrals, and a reputation for service that reflects the same level of excellence as the yachts we represent.
Accessible via the St. Lucie River, Stuart Sandbar, and St. Lucie Inlet, HMY’s Willoughby Creek is open to visits by appointment. For repair inquiries, contact Jeff Lyle at jlyle@hmy.com, or for parts inquiries, reach out to Ruth Robb: rrobb@hmy.com. You can also begin the next chapter in your yachting journey by viewing our full selection of yachts for sale.
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- HMY's Outboard Storefront Locations
- HMY's New Willoughby Creek Service Location
- 46 Years of HMY Yacht Sales